Refund Policy
We want the service to be worth what you pay for it. This policy explains when you can get your money back, how to cancel, and how to ask for a refund.
1. Refund within 7 days of your first purchase
If you are not satisfied with your first subscription purchase, you can request a full refund within 7 days of the payment date, provided that:
- the request comes from the account that made the purchase; and
- less than 10% of the included token allowance has been consumed.
This applies to your first purchase of a plan, and does not apply to renewals.
2. Service not delivered
If we cannot provide the service you paid for — for example, if your account cannot be activated, or the service is unavailable for a continuous period of more than 72 hours through our fault — you are entitled to a full refund of the affected billing period. Refunds for service failure are not subject to the 7-day or usage conditions above.
3. Cancellation
- You can cancel your subscription at any time from your account dashboard.
- Cancellation takes effect at the end of the current billing period; you keep access until then.
- We do not refund part of a billing period for voluntary cancellation after the 7-day window — instead, your plan simply does not renew.
4. What is not refundable
- Token usage that has already been consumed, including overage usage billed for an earlier period.
- Plans cancelled after the 7-day window, for the remainder of the running period.
- Accounts suspended or terminated because of a breach of our Terms of Service.
5. How to request a refund
Email 393516700@qq.com from the email address on your account and include:
- the email address registered to your account;
- your order or invoice reference (from your payment receipt);
- the date of purchase and a short description of the issue.
We will confirm receipt within 2 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
6. Chargebacks
Please contact us before raising a chargeback with your bank — most issues are resolved the same day. Raising a chargeback without contacting us first may result in your account being suspended while the dispute is investigated.
7. Your statutory rights
Nothing in this policy limits any rights you have under mandatory consumer protection law in your country of residence. Where such law gives you stronger rights than this policy, those rights prevail. If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to withdraw from a digital service within 14 days; by subscribing and starting to use the service you request immediate performance, and where that right is waived on performance, our 7-day refund window in section 1 applies instead.
8. Questions
Contact 393516700@qq.com — we usually reply within one business day.