Contact us
Questions before you subscribe, help with an integration, or a problem with your account — we usually reply within one business day (Monday to Friday, GMT+8).
To speed things up, include
- the email address on your account;
- your order or invoice reference (for billing questions);
- the API key identifier — the first and last few characters of the key, never the whole key;
- the endpoint you called, the model name, the time of the request, and any error message you received.
Never send your full API key or password by email. We never need them, and we will
never ask you for them.
Service information
| Service | API access service (API gateway for third-party AI models) |
|---|---|
| API base URL | https://api.thelsy.com/v1 |
| Support hours | Monday–Friday, 09:00–18:00 (GMT+8), excluding public holidays |
| Response time | Usually within one business day |
| Payments | Processed by our merchant of record; invoices are issued by them |